In higher education, there has been a growing awareness of how generational differences among faculty, staff and students impact the teaching and learning environment. First the Millennials, and now the Gen Zers, have changed the climate in higher education, as institutions have attempted to engage with these students and adapt to their needs. Let’s face it: different generations have different expectations surrounding how we teach and how we learn. Perhaps where these expectations have manifested more than in any other area of the institution is in the learning center.
The learning center is in a unique position to reconcile the differing expectations between faculty and students. As Generation Z brings their distinct needs, desires and skills into our centers, it is increasingly our job to bridge this divide. In order to bridge this divide, we must consider ways that we outreach and connect with Generation Z students so that we ensure they understand the services and programs offered to enhance their academic performance. We must be mindful of the learning preferences and approaches of this generation, so that our practices meet them where they are at, and help them grow as independent learners. And finally, we must consider our Generation Z peer tutor workforce; how do we ensure that they receive meaningful training and that they find the tutoring center to be a positive place to work?
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